When is mediation useful?.
Mediation conducted by a trained mediator experienced in managing communication in a conflict situation can be useful wherever there is conflict that is not resulting in constructive change. Most people do not like conflict, do not handle conflict situations well, or simply try to avoid them as much as possible.
Conflict is all around us and often indicates that a change, which in fact could be positive, needs to take place. Assistance in resolving such a situation can not only relieve the tension of the immediate conflict situation, but also better prepare people to deal more constructively with the next one.
Common situations where mediation is useful include :